#116 BPO in Africa – vol. 2

Welcome back to Good Morning BSS World! In this episode, we reconnect with Rod Jones, Senior Partner at Rod Jones Strategic Solutions, for an insightful update on the BPO and GBS industry in Africa. This marks our second conversation, continuing our commitment to bringing you the latest developments from this rapidly growing region. Africa is emerging as a global powerhouse in the BPO industry, with millions of job opportunities on the horizon. Rod shares major updates, including the launch of the Africa Federation of GBS Associations, which aims to unite the continent’s outsourcing sector. On February 5th, 2025, the first webinar will set the stage for a new era of collaboration among African GBS leaders, regional representatives, and international investors. We also discuss impact sourcing, the social and economic benefits of outsourcing, and how Africa’s youthful, tech-savvy workforce is shaping the industry’s future.