#115 Cultural Nuances in GBS: Lessons from LATAM and Europe

In 115th episode of Good Morning BSS World podcast, I sit down with Christian Soto, Process Manager at Clariant GBS, to explore the unique dynamics of working across cultures in the Global Business Services (GBS) industry. Christian, a seasoned professional originally from Guadalajara, Mexico, shares his journey of transitioning from a leadership role in Latin America to managing multicultural teams in Poland, marking his fifth year in Europe. This episode dives deep into the nuances of cultural differences between the LATAM and European regions, exploring how these variations shape communication styles, management approaches, and organizational structures. From initial cultural shocks—like Poland’s dark winter days—to adapting leadership styles for diverse teams, Christian’s experiences highlight the challenges and rewards of working in a global environment.