#115 Cultural Nuances in GBS: Lessons from LATAM and Europe
In 115th episode of Good Morning BSS World podcast, I sit down with Christian Soto, Process Manager at Clariant GBS, to explore the unique dynamics of working across cultures in the Global Business Services (GBS) industry. Christian, a seasoned professional originally from Guadalajara, Mexico, shares his journey of transitioning from a leadership role in Latin America to managing multicultural teams in Poland, marking his fifth year in Europe. This episode dives deep into the nuances of cultural differences between the LATAM and European regions, exploring how these variations shape communication styles, management approaches, and organizational structures. From initial cultural shocks—like Poland’s dark winter days—to adapting leadership styles for diverse teams, Christian’s experiences highlight the challenges and rewards of working in a global environment.
Key Points
- Cultural differences significantly impact management styles, with Latin America favoring a more directive approach and Europe leaning towards a democratic style.
- Recruitment processes in Poland are more challenging due to the specific skill sets and languages required, compared to the larger pool of candidates available in Mexico.
- Polish employees typically prefer a clear separation between work and personal life, whereas in Mexico, after-hours gatherings with colleagues are more common and help foster professional relationships.
Chapters
| 0:00 | |
| 0:34 | |
| 1:23 | |
| 2:32 | |
| 4:32 | |
| 7:32 | |
| 9:21 | |
| 12:21 | |
| 16:45 | |
| 20:16 | |
| 23:25 | |
| 25:54 | |
| 28:01 | |
| 28:18 |
Transcript
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