#125 BPO in AFRICA. vol. 6

In this 125th episode of the Good Morning BSS World podcast, I welcome back Rod Jones -renowned CX strategist and advisor to the African BPO & GBS Federation - for our sixth engaging conversation. This month’s talk spans the continent, from Egypt to Ghana, and introduces new countries like Benin into the outsourcing dialogue. Rod shares valuable updates, including: • Egypt’s presence at GITEX Africa and Berlin’s GIZ roadshow • Nigeria’s government-backed “Outsource to Nigeria” initiative • AI's evolving impact on African BPO/GBS - balancing automation with employment • The Federation’s new handbook to guide emerging BPO associations • Benin’s rise as a new player on the outsourcing map • Insights into the upcoming Elevate Africa conference in Ethiopia Plus, we discuss how Africa is positioning itself globally, with support from global players like Teleperformance and Concentrix, and future plans for a structured federation advisory board.