#125 BPO in AFRICA. vol. 6

In this 125th episode of the Good Morning BSS World podcast, I welcome back Rod Jones -renowned CX strategist and advisor to the African BPO & GBS Federation - for our sixth engaging conversation. This month’s talk spans the continent, from Egypt to Ghana, and introduces new countries like Benin into the outsourcing dialogue. Rod shares valuable updates, including: • Egypt’s presence at GITEX Africa and Berlin’s GIZ roadshow • Nigeria’s government-backed “Outsource to Nigeria” initiative • AI's evolving impact on African BPO/GBS - balancing automation with employment • The Federation’s new handbook to guide emerging BPO associations • Benin’s rise as a new player on the outsourcing map • Insights into the upcoming Elevate Africa conference in Ethiopia Plus, we discuss how Africa is positioning itself globally, with support from global players like Teleperformance and Concentrix, and future plans for a structured federation advisory board.

Speakers

AI Chat

Wiktor Doktór

Host • 1%

Wiktor Doktór

Host • 23%

Rod Jones

Guest • 76%

Chapters

0:00	Sponsor: Episode sponsors and introduction
0:21	Welcome and introduction of guest Rod Jones; African BPO sector overview
1:41	Highlights from JITEC Africa, GIZ roadshow, and discussions with Teleperformance and Concentrix
4:21	Federation's webinar on AI, job creation, and updates on BPO in Ghana, Benin, Morocco, and Ethiopia
9:07	Federation's new association handbook and upcoming events
10:47	Reflections on Berlin event and industry leader meetings
12:02	In-depth discussion on Benin's BPO potential and AI's impact on BPO
15:58	Information on Elevate Africa event and closing remarks

Transcript

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