#124 African BPO – BOSAG in Ghana
In the 124th episode of "Good Morning BSS World," I take you on a journey to Accra, Ghana, for an insightful conversation with David Gowu, Board Member of BOSAG (Business Outsourcing Services Association of Ghana). Discover why Ghana is rapidly emerging as a prime destination for BPO and ITO services, attracting global giants like Concentrix and Teleperformance. David shares how Ghana’s young, educated, and English-proficient talent pool (over 400,000 strong), has become the backbone of its growing outsourcing sector. With more than 600,000 young people ready to be trained and a monthly influx of 20,000 new candidates, Ghana offers scalability and quality at a competitive price point. Learn about BOSAG’s pivotal role as a trade association, acting as the ecosystem builder and one-stop shop for international companies looking to enter the Ghanaian market.
Key Points
- Ghana has been preparing for the BPO and ITO industry for the past two decades, building a strong talent pool of educated and eager young people, which has attracted major players like Concentrix and Teleperformance.
- BOSAC, the Business Outsourcing Services Association of Ghana, acts as a one-stop shop to facilitate trade, support companies in navigating regulatory environments, and promote Ghana as an attractive destination for BPO and ITO services.
- Ghana offers significant incentives for BPO and ITO companies, including a ten-year tax-free period for companies outsourcing at least 70% of their services internationally, making it an appealing location for business expansion.
Chapters
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Transcript
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