#113 How to execute sales properly?

Welcome to the 113th episode of Good Morning BSS World! In this episode, I am joined by Charles Forsgard for an insightful discussion about sales strategies and management techniques that drive success in today’s dynamic business environment. Together, we explore the key principles of sales planning, focusing on how to balance short-term wins with long-term objectives to achieve sustainable growth. Drawing from the thought-provoking insights of Stop Kidding Yourself, this episode is a must-listen for sales professionals looking to elevate their skills and outcomes. One of the highlights of our conversation is Socratic Coaching, an innovative approach to improving sales performance. Charles and I also dive into the transformative role of AI in sales leadership, uncovering how technology is reshaping the way we strategize and manage sales teams. By tuning in, you’ll gain actionable knowledge on optimizing sales processes, enhancing leadership skills, and leveraging AI to achieve better results.

#112 Trends 2025 in GBS world: It’s not all about digital

In 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry. Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next phase of GBS growth will be less about headcount expansion and more about embracing innovation and tackling cost challenges. Rakesh and Romek share their thoughts on the increasing move toward insourcing, driven by automation advancements and a desire to reduce reliance on traditional outsourcing models. They also provide valuable insights into why investing in skills—particularly in process improvement and data management—will be critical for GBS organizations to remain competitive and successful in the years ahead.

#111 A business perspective on Ukraine. What does Edvantis do?

Wiktor Doktór welcomes Roger Sturm to discuss his background and career journey, leading to an engaging conversation on brain drain in the IT industry. The episode provides insights into the Ukrainian IT landscape, with a focus on Edvantis, a company thriving in remote work settings. The discussion covers Edvantis' operations, markets, and industries served, highlighting its evolution and significant milestones. Roger shares Edvantis' future aspirations in AI and data science, alongside insights on workforce growth and company size. Listeners learn where to find more information about Edvantis, concluding with closing remarks and acknowledgments.

#110 Report under the microscope - Key Strategies for Doing Business in Poland

In 110th episode of Good Morning BSS World podcast, I am providing you insightful overview of doing business in Poland, focusing on legal, tax, and accounting aspects crucial for businesses entering or operating in the Polish market. This podcast focuses on new report “Key Strategies for Doing Business in Poland” created by MDDP, Osborne Clarke and MDDP Outsourcing which offers practical guidance and highlights key considerations to ensure compliance and efficiency.

#109 EdTech made in Ukraine

Wiktor Doktór and Nataliya Limonova explore the Ukrainian IT ecosystem and its partnerships. They discuss the GIOS project's expansion, user growth, and team dynamics, emphasizing its impact on the education sector. The conversation delves into the digital future of education through the lens of EdTech Ukraine Association, providing insights into the Ukrainian EdTech market. The episode highlights efforts to encourage startups and increase women's participation in IT. The discussion wraps up with a summary of key points, offering a comprehensive view of the evolving landscape in Ukraine's tech industry.

#108 Path to HR digitalization

Bartosz Guzowski joins to discuss the pandemic's role in accelerating HR digitalization. The conversation delves into the digital potential within HR, highlighting the synergy between HR and IT for successful transformations. Key steps and strategies for digitalizing HR processes are outlined, with a focus on effective change management. The episode offers insights on initiating digitalization, customizing processes for various industries, and comparing adaptability across sectors and countries. Advancements in Central Eastern Europe, self-service adoption, internal communication benefits, and the feasibility of in-house digitalization are explored, emphasizing continuous improvement and KPIs.

#107 A business perspective on Ukraine. What does ITERA do?

Today I have for you 107th episode of Good Morrning BSS World podcast, which is created in partnership with IT Ukraine Association. This time having a closer look into Ukrainian IT industry I have a pleasure to talk to Taras Tovstiak – the Director of Central Europe at ITERA. The beginning of our talk is a little bit different than usual as this is Taras who asks question to me. This does not happen to often during my podcasts. I hope I did well in providing my answers. Once this part was done we did move to the talk about current status and challenges of IT industry in Europe as well as we focused on ITERA company.

#106 How Ukrainian IT is developing abroad

Andrii Lytvyn from IT Ukraine Association discusses his role and the international popularity of Ukrainian industries. He highlights key markets, the importance of local representation, government support, and overcoming service delivery challenges during the war. He concludes with why Ukraine remains a valuable IT service provider.

#105 BPO in Africa - Zimbabwe

Zen and Kelli from 263hub discuss their roles and the company's presence in the USA. They explore Zimbabwe's history, geography, and challenges in promoting it as a business destination. The episode covers the growth of Zimbabwe's BPO market, types of services offered, gaming industry opportunities, and the BPO2Africa initiative.

#104 A business perspective on Ukraine. What does a-Gnostics do?

Wiktor Doktór and Andrii Starzhynskyi discuss Kyiv's role in the Ukrainian IT industry, the current state of the sector, and the history and development of a-Gnostics. They cover a-Gnostics' team, office locations, markets served, key industries supported, and future goals.

#103 The real state of real estate

Wiktor Doktór and Jakub Janas discuss Jakub's work and frequent travel, the recent large conference in Madrid, and the pandemic's impact on the real estate industry. They explore data sources, long-term investments, hotelification of office spaces, pension funds, and top European cities for real estate.

#102 Discovering business opportunities in Moldova

In this episode, Wiktor Doktór, Marina Bzovii, and Andrew Wrobel discuss the IT industry in Moldova. Topics include a detailed report on Moldova, the role of MITP, Moldova's connection with the Asian market, the growth of the IT sector, digitalization of public services, and language skills of Moldovans.

#101 A business perspective on Ukraine. What does BEETROOT do?

In 101 episode of Good Morning BSS World podcast, my special guest is Andreas Flodström - CEO and Founder of Beetroot Company and Beetroot Academy. This episode is coorganized with IT Ukraine Association and as usual we start the talk by discussing the Ukrainian IT industry overview. The main goal of this episode is to go deeper into Beetroot company and find out who they are and what do they do. In our talk we focus on Beetroot's global operations, and its focus on emerging tech sectors. We also discuss Beetroot's company culture and ideal employee profile, as well as the concept and future plans of Beetroot Academy. Enjoy!

#100 CX Outsourcers 2024 go to Atlanta

In this episode, Wiktor Doktór and Peter Ryan discuss the upcoming CX Outsourcers 2024 event. They pay tribute to the co-organizers, introduce special guests, and reveal the countries represented. The conversation also delves into diversity in the CX world, event activities, and new data revelations. They conclude by announcing the event dates and expectations.

#99 A business perspective on Ukraine. What does ELEKS do?

In this episode, my guest is Olha Afanasyeva. We discuss the current state of IT industry in Ukraine, ELEKS' global presence, target industries, and company culture. We also delve into the role of artificial intelligence in ELEKS' global reach and Europe's potential in generative AI, concluding with sustainability in AI applications.

#98 CPL shares 2024 CEE salary guide

In this episode, Wiktor Doktór and guests discuss the preparation of the 2024 CPL salary guide, analyze the IT market in Central Europe, and delve into job and salary growth in engineering and logistics. The impact of AI on the labor market, in-demand skills, labor laws, and generational diversity are also covered. The episode concludes with information on accessing the CPL guide.

#97 E-invoicing in Poland

In this episode, I am inviting you to listen to the talk to Piotr Chojnacki where we delve into the topic of invoicing in Poland, discussing finance changes, e-invoicing scope, penalties, and implementation. We explore the effects on payment processes, tax reporting, and the importance of hybrid solutions in invoice issuance. We also discuss system analysis, the implementation process, and Piotr's new LinkedIn bulletin - Tax Radar.

#96 A business perspective on Ukraine. What does SEETON do?

In 96thepisode of Good Morning BSS World my guest is Sergii Prynov with whom we delve into the current status of the IT industry in Ukraine, discussing various projects, initiatives, and cybersecurity issues. This episode is cocreated in partnership with IT Ukraine Association. They provide an overview of the dynamic IT market, the growth of IT and history of SEETON company, and their expansion into Azerbaijan. They also discuss SEETON's services and locations, and Prynov's dedication to customer and partner connections.

#95 A business perspective on Ukraine. What does Integrity Vision do?

In this episode, Wiktor Doktór chats with Liudmila Pidgorna about the current IT industry trends in Ukraine. They delve into the history and services of Integrity Vision, explore the company's workforce culture, and discuss their client base and market focus.

#94 A business perspective on Ukraine. What does CUSTOMERTIMES do?

In this episode, Wiktor Doktór invites Taras Khudoba to discuss the state of the IT industry in Ukraine, its role in military defense, and the expansion of Customertimes. They delve into the company's values and approach, explore the BSS industry, and forecast its future.