#123 BPO in Africa – vol. 5
Welcome to the 123rd episode of "Good Morning BSS World" podcast! Today we’re heading straight to the heart of Africa’s rapidly evolving BPO and GBS landscape. My special guest is Rod Jones, Owner of Rod Jones Contact Centre Consulting and a leading voice in Africa’s outsourcing sector. Connecting with us from Johannesburg, Rod brings exclusive updates from the Africa Federation of GBS Associations and shares firsthand insights following his recent participation at the CxOutsourcers event in Munich. In this episode, Rod provides a comprehensive regional update on Africa’s BPO and ITO sectors. We discuss the Federation’s impressive growth-now boasting nine full member countries and seven candidates, with a vision to reach 20 members by the end of 2025. Rod highlights the collaborative spirit and knowledge sharing that are driving professionalization and best practices across the continent.
Key Points
- Africa's BPO sector is rapidly expanding, with significant growth in digital skills development and international investment across various regions.
- The Africa Federation now includes nine full member countries and seven candidate countries, aiming to have 20 member countries by the end of 2025.
- Ethical impact sourcing is becoming a fundamental pillar in the BPO industry, focusing on integrating underprivileged communities, women, and refugees into the workforce.
Chapters
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Transcript
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