#112 Trends 2025 in GBS world: It’s not all about digital
In 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry. Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next phase of GBS growth will be less about headcount expansion and more about embracing innovation and tackling cost challenges. Rakesh and Romek share their thoughts on the increasing move toward insourcing, driven by automation advancements and a desire to reduce reliance on traditional outsourcing models. They also provide valuable insights into why investing in skills—particularly in process improvement and data management—will be critical for GBS organizations to remain competitive and successful in the years ahead.
Key Points
- GBS growth in 2025 will focus more on innovation and cost challenges rather than headcount expansion.
- Insourcing will become a significant trend as companies look to leverage automation and reduce reliance on outsourcing.
- Investment in skills, especially in process improvement and data management, will be crucial for the future success of GBS organizations.
Chapters
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Transcript
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