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#105 BPO in Africa - Zimbabwe

E105 • Jun 12, 2024 • 22 mins

Zen and Kelli from 263hub discuss their roles and the company's presence in the USA. They explore Zimbabwe's history, geography, and challenges in promoting it as a business destination. The episode covers the growth of Zimbabwe's BPO market, types of services offered, gaming industry opportunities, and the BPO2Africa initiative.

Key Points

Zimbabwe is emerging as a strong contender in the BPO and CX services industry, offering high literacy rates and neutral English accents due to its robust educational background.
The country boasts excellent infrastructure, including 5G connectivity and reliable internet services, which counter any misconceptions about its technological capabilities.
263hub, among other BPOs in Zimbabwe, offers diverse services ranging from customer service and tech support to virtual assistant roles and knowledge process outsourcing, leveraging a highly educated workforce at competitive costs.

Speakers

Wiktor Doktór

Host • 0%

Wiktor Doktór

Host • 25%

Zen Sithole

Guest • 44%

Kelli Barabasz

Guest • 31%

Chapters

0:00	Introduction
1:12	Zen's background and role at 263hub
1:43	Kelli's background and role at 263hub
2:30	Brief history and geography of Zimbabwe
5:15	263hub's presence in the USA
8:08	Challenges in promoting Zimbabwe as a business destination
12:56	Types of BPO services provided from Zimbabwe
15:17	Growth of the BPO market in Zimbabwe
18:26	Gaming industry opportunities in Zimbabwe
20:28	BPO2Africa initiative

Transcript

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