#121 BPO in Africa – vol. 4
Welcome to episode 121 of Good Morning BSS World! I'm your host, Wiktor Doktór, and today, we’re heading back to Africa for an in-depth update on one of the most dynamic and rapidly evolving regions in the global BPO and GBS landscape. My guest is the ever-insightful Rod Jones — a BPO veteran and passionate advocate for Africa’s role in the global services industry. In our fourth conversation on this topic, Rod delivers a comprehensive overview of developments happening across Southern, Western, Eastern, and Northern Africa. With impact sourcing, policy advocacy, infrastructure development, and education reform all in motion, Africa is not just catching up — it's leaping ahead. Plus: Rod shares insights on upcoming webinars, including one focused on the critical topic of impact sourcing, happening on April 30.
Key Points
- The Africa Federation of BPO GBS Associations has grown to include 12 committed countries with another eight in the process of forming associations and structures.
- There is significant government support and incentive programs across various African regions, including new special economic zones and revamped value propositions for BPO and GBS industries.
- Key regions such as Southern, West, East, and North Africa are experiencing substantial growth and development in the BPO sector, with major international players showing increased interest and investment.
Chapters
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Transcript
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