#114 BPO in Africa. Vol. 1
In this episode of Good Morning BSS World, Wiktor Doktór sits down with Rod Jones to delve into the African BPO market. The conversation kicks off with insights into Rod's extensive background in the BPO industry, setting the stage for a discussion on the evolution of the sector in South Africa. Listeners gain historical context on call centers, supported by research data, and learn about the formation of the Federation of African BPO Associations. The episode also explores potential locations for the Federation's launch conference and highlights the language skills that enhance African BPO services for international clients. Rod shares exciting news about his upcoming book on South African BPO, offering a glimpse into its themes and goals.
Key Points
- Africa is rapidly emerging as a premier destination for BPO and GBS services, with significant growth in countries like South Africa, Egypt, Kenya, and Ethiopia.
- The Federation of African BPO Associations has been formed to unify and support the BPO industry across the continent, promoting ethical practices and sustainable employment.
- The upcoming launch conference in June or July 2025 aims to highlight Africa's potential in the BPO sector, bringing together industry leaders and government officials to foster international collaboration and investment.
Chapters
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| 0:32 | |
| 1:09 | |
| 2:27 | |
| 4:25 | |
| 6:44 | |
| 9:34 | |
| 10:27 | |
| 18:33 | |
| 25:56 |
Transcript
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