Good Morning BSS World
Good Morning BSS World
"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry. Get ready for a cycle of interesting episodes. Welcome to my World! Welcome to "Good Morning BSS World"!
Wiktor Doktór
PodcastAI
PodcastAI

#120 BPO in Africa. vol. 3

E120 • Mar 18, 2025 • 23 mins

In 120th episode of Good Morning BSS World, my guest is Rod Jones - one of the most recognized experts in the global BPO and GBS industry - for an exclusive update on Africa's fast-evolving outsourcing landscape. Rod has been a guest on the show three times, and this time, he brings fresh insights into how Africa is emerging as a global outsourcing powerhouse. The continent is witnessing incredible momentum, with governments, investors, and major industry players actively investing in job creation, impact sourcing, and digital transformation.

Key Points

  • Africa is increasingly recognized as a significant BPO and GBS destination, with substantial interest from consultants, analysts, and brokers driving job creation and social change.
  • Countries like Ghana, Uganda, Nigeria, and Ethiopia are making significant strides in the outsourcing industry through government incentives, partnerships, and hosting key industry events.
  • The Africa Federation is expanding rapidly, with nine countries already subscribed and several more in discussions, aiming to unify and promote the continent's BPO and GBS sectors.
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