Good Morning BSS World
"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry.
Get ready for a cycle of interesting episodes.
Welcome to my World!
Welcome to "Good Morning BSS World"!
#120 BPO in Africa. vol. 3
In 120th episode of Good Morning BSS World, my guest is Rod Jones - one of the most recognized experts in the global BPO and GBS industry - for an exclusive update on Africa's fast-evolving outsourcing landscape. Rod has been a guest on the show three times, and this time, he brings fresh insights into how Africa is emerging as a global outsourcing powerhouse. The continent is witnessing incredible momentum, with governments, investors, and major industry players actively investing in job creation, impact sourcing, and digital transformation.
Key Points
- Africa is increasingly recognized as a significant BPO and GBS destination, with substantial interest from consultants, analysts, and brokers driving job creation and social change.
- Countries like Ghana, Uganda, Nigeria, and Ethiopia are making significant strides in the outsourcing industry through government incentives, partnerships, and hosting key industry events.
- The Africa Federation is expanding rapidly, with nine countries already subscribed and several more in discussions, aiming to unify and promote the continent's BPO and GBS sectors.
Chapters
| 0:00 | |
| 0:41 | |
| 2:41 | |
| 5:19 | |
| 7:46 | |
| 10:29 | |
| 12:34 | |
| 15:08 | |
| 18:57 | |
| 20:34 | |
| 22:05 |
Transcript
Loading transcript...
- / -