#130 BPO in AFRICA. vol. 7
In 130 episode of Good Morning BSS World, I reconnect with Rod Jones, patron and co-founder of the Africa Federation of GBS Associations, to explore the latest developments in Africa’s rapidly expanding Global Business Services (GBS) landscape. Broadcasting from Johannesburg, Rod provides a regional update across Southern, Northern, Western, Eastern, and Central Africa. From the YES youth employment program in South Africa and government-backed strategic roadmaps in Ghana and Rwanda, to massive foreign investments flowing into Egypt, this episode paints a vivid picture of a continent on the rise in the BPO/GBS space. Rod also touches on international interest in Johannesburg as a future BPO hub and plans for the Africa Federation’s high-level gathering in Addis Abeba this September. Tune in to discover why Africa is becoming a powerhouse for global outsourcing and how collaboration, innovation, and investment are transforming its GBS landscape.
Key Points
- The Africa Federation of GBS Associations has grown to include 11 country bodies and aims to reach 15 by 2025, focusing on knowledge and best practice sharing across the BPO and GBS sectors.
- Significant developments are occurring in regions like North Africa, where companies like Concentrix and IGT Solutions are planning substantial job growth, and in Cameroon, which boasts a surprising number of German speakers, making it a potential game-changer for German market support.
- Youth employment and digital skills training programs, such as South Africa's YES program and initiatives by organizations like Collective X, are actively contributing to the development of a skilled workforce across the continent.
Chapters
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Transcript
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